Whatsapp chatbot price1/21/2024 ![]() The chatbots improved the effectiveness of customer care and sales operations while providing 24/7 customer support. InitiativeĮureka Forbes collaborated with Haptik to create their WhatsApp Chatbot. To solve this issue, Eureka Forbes searched for a cutting-edge strategy for customer service in order to stay up with the growing client demands. Due to increased consumer traffic, Eureka Forbes’ customer support was overwhelmed. The demand for clean water and sanitation rose during the pandemic. In India, Eureka Forbes is renowned for its products that purify drinking water. Eureka is present in 35 other countries as well. Eureka Forbes saved 200K hours for its employeesĮureka Forbes, 3 is one of India’s major e-commerce/retail companies for health and hygiene products. Bot reduced average response time by almost 60%.ĭownload The State of WhatsApp Marketing 2023 report from Haptik to discover more about current developments in WhatsApp marketing.JioMart automated 45% of all customer queries via WhatsApp chatbot.WhatsApp chatbot could successfully manage almost 90% of queries it engaged with.Nearly 70% of customers who use the Whatsapp bot to make purchases become repeated clients.Thanks to a WhatsApp chatbot, JioMart finalizes 1500 average daily sales.JioMart’s WhatsApp bot primarily assists clients in resolving use cases like:įigure 2: Jio’s WhatsApp chatbot interacts with a client regarding refunding. The WhatsApp chatbot has become the preferred method of communication for users. To scale customer support activities and provide a productive user experience, JioMart collaborated with Haptik to develop a WhatsApp chatbot. In order to serve their consumers with an omnichannel platform, they saw the necessity for automation to supplement their customer care with fresh communication channels outside of the web. 2 As a result, JioMart was seeing three times as much traffic as was anticipated. The COVID-19 epidemic raised interest in online shopping. 1 JioMart processes more than 250,000 orders daily and has a selection of 50,000+ products. JioMart is an e-commerce marketplace of Jio Platforms which is one of the greatest Indian conglomerates with almost $120Bn valuation. JioMart reduced response time ≅60% via WhatsApp chatbot In order to be relevant to a wider audience, we selected our case studies across 6 different industries (see Figure 1). This article provides 7 successful WhatsApp chatbot examples to inspire marketing managers to assess their investments in customer communication. Nevertheless, many businesses continue to interact with their clients through custom mobile apps or websites. ![]() Due to WhatsApp’s 2 billion active users, some pioneering businesses made WhatsApp chatbots an essential component of their conversational commerce strategies. Companies can now interact with their clients through WhatsApp chatbots and WhatsApp IVAs thanks to the launch of the WhatsApp Business API.
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